Privacy Policy

Last updated: November 2, 2026. Template. Have counsel review before launch.

Who we are

Cody Espudo, doing business as BayAnswer ("BayAnswer", "we"), provides AI phone answering for auto repair shops ("Customers"). Contact: privacy@bayanswer.com.

Information we collect

From Customers: business name, contact name, email, phone, billing details (processed by Stripe; we do not store full card numbers), and shop settings. From callers to our Customers: phone number, call audio, transcripts, and details they share, such as name, vehicle, and service request.

How we use it

We use this information to answer and route calls, book appointments, send call summaries and missed-call text-backs, provide support, bill Customers, improve call quality, and meet legal obligations. We act as a service provider to each Customer for caller data.

SMS

Mobile numbers and SMS opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are not shared with third parties except subcontractors that help deliver messages (such as carriers and messaging platforms).

Sharing

We share data with subprocessors that run the service, including telephony, AI speech and language providers, cloud hosting, email, and payments. These subprocessors are bound by confidentiality and data-protection terms. We do not sell personal information.

Retention

Call recordings are kept for 90 days and transcripts and summaries for 12 months, unless the Customer asks for earlier deletion. Account data is kept while the account is active and for up to 7 years afterward for tax purposes.

Your choices

Callers can reply STOP to any text. You can request access to or deletion of your data at privacy@bayanswer.com. Depending on your state (for example California, Colorado, Virginia, Texas, or Florida under the Florida Digital Bill of Rights where applicable), you may have more rights, and we will honor verified requests.

Security

Data is encrypted in transit and at rest, access is limited to authorized personnel, and accounts use multi-factor authentication.

Changes

We will post updates here and email Customers about material changes.